Measuring the People Side: Proving the ROI of Change Management

Measuring the People Side:  Proving the ROI of Change Management

When a project fails, it’s rarely because the technology didn’t work—it’s because the people didn’t use it. Let’s look to shift our conversation from project milestones to "people results” and showcase change management as a critical driver of project ROI. We will explore how to quantify employee adoption, speed of proficiency, and ultimate utilization focused on key behaviors.

What to Expect from this Interactive Workshop:

1. Understand why what we commonly measure for change is

   flawed

2. Define what to measure to showcase the effectiveness of your change effort

3. How to get started using metrics that matter for change

Presenter Bio:

Michelle Yanahan, Principal and Owner of ChangeFit 360, is a passionate organizational change management strategist and thought leader with proven expertise in executing change programs that grow organizational change management as a strategic business competency.

Michelle has 25 +years of experience in leadership roles in operations, change management, IT execution and project management office (PMO) development as well as holds a Masters in Organizational Behavior as well as CCMP and Prosci ADKAR change management certifications.

ChangeFit 360 is recognized by ACMP, ATD, SHRM and ICF as a qualified education provider in support of their professional certifications and is proud to hold a >90% customer satisfaction rate for the past 5 years running.

This event qualifies for 1 PDU for the Certified Change Management Professional (CCMP) Certification.